Notes and briefings

Date Code: BB 31/10/2017
Batch code: LS7018
Price: £10
Barcode: 05012454070756

Allergen alert: Lindt Excellence Easter Egg 220g

What’s happened?
As a result of an error during the Co-packing process, certain Lindt Easter Eggs were placed in the incorrect packaging. This has resulted in the Lindt Excellence 220g Easter Egg not declaring barley malt extract as an ingredient. This makes the product a possible health risk for anyone with an allergy or intolerance to barley.

What you should do?
If you have purchased the Lindt Excellence 220g Easter Egg with the best before date of 31/10/2017 and the batch code: LS7018 and the batch code: LS7018 please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 15 March 2017
Notes and briefings

Price: £4.50
Barcode: 00834282 00031 7

Product recall Kid's II OBall Rattle

What’s happened?
Kids II have issued a voluntary product recall as small parts can release from the chamber on Kids II Oball Rattles 81031. This was sold from January 1, 2016, with one chamber containing all orange beads and the following “T” date codes: T3065, T0486, T1456, T2316 and T2856.

The date code is located on a small triangle on the inner surface of the product. Small parts may pose a choking hazard for children under three years of age.

What you should do?
If you have purchased Kids II OBall Rattle, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Kid’s II: 0800 0488607 or Asda Customer Relations: 0800 952 0101.

Posted in Notes and briefings on 09 March 2017
Notes and briefings

You may have seen reports in the media about Asda being fined over food safety and hygiene at our Enfield home shopping centre.

We’re truly sorry for the unacceptable conditions found in the centre in May 2016.

We’d like to reassure all our customers that we took immediate action last year to restore the high standards you expect from us, including reviewing and improving pest control and hygiene processes.

We’ve addressed the specific issue at Enfield with significant investment and improvements across the home shopping centre.

You can be confident that our food safety and hygiene procedures have been updated and improved at the local level, particularly around pest control.

We apologise to our customers for letting you down and hope all the measures we’ve taken will reassure you of the high standards we set when it comes to food safety and hygiene.

Posted in Notes and briefings on 06 March 2017
Notes and briefings

Date Code: 05/02/2018, 11/02/2018, 19/02/2018, 28/02/2018, 08/03/2018, 15/03/2018
Price: £2.00
Barcode: 541012672694

Product recall: Lotus Biscoff Crunchy Biscuit Spread 380g

What’s happened?
Lotus Bakeries is carrying out a precautionary recall on Lotus Biscoff Crunchy Biscuit Spread 380g jars. There is a risk that metal particles may have found their way into the product.

What you should do?
If you have purchased any of the Lotus Biscoff Crunchy Biscuit Spread 380G as above details please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Lotus Bakeries (UK) Ltd Freephone : 0800 834 050 or Asda Customer Relations – 0800 952 0101.

Posted in Notes and briefings on 03 March 2017
Notes and briefings

L'il Pet Frog L'il Pet Frog Lilypad Playset

Price: £12.97 Barcode: 630996282175
Price: £19.97 Barcode: 630996282182

What’s happened?
When the button batteries are removed from the toy frogs, the battery’s cap can become a projectile and the battery’s chemicals can leak, posing chemical and injury hazards.

What should you do?
If you have purchased the Little Live Pets Frog (630996282175) or Little Live Pets Frog & Lillypad (630996282182) from Asda, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused.

If you would like any further information please contact:

Character Options Ltd – 0161 633 9808 (UK); +44 161 633 9808 (ROI) or customercare@charactergroup.plc.uk

or

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 24 February 2017