Notes and briefings

Mars Fun Size, Milky Way Fun Size, Fun Size Family Mix and Celebrations 245g

Product:
Milky Way Funsize
Description:
Funsize bag 227g
Date code:
02/10/16
Price:
£2.80
Barcode:
0500015947396

Product:
MARS® Funsize
Description:
Fun size bag 250g
Date code:
From 11/09/16 to 02/10/16
Price:
£2
Barcode:
0401110000121

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Posted in Notes and briefings on 24 February 2016
Notes and briefings

Chocolate and Beetroot Loaf Cake

Price: £2.00
Date code affected; Best before 22 Feb 2016
Barcode; 505407089452

What’s happened?
It has been brought to our attention that a small number of packs of Asda Extra Special Chocolate and Beetroot Cake contain Asda Extra Special Carrot, Courgette and Orange Loaf cake which contains walnuts. This is not declared on the label of the Asda Extra Special Chocolate and Beetroot Cake.

What you should do?
If you have purchased the Asda Extra Special Chocolate and Beetroot Loaf Cake with the best before date as above, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 19 February 2016
Notes and briefings

In recent weeks we’ve spotted several fake Twitter accounts posing as Asda customer services.

These accounts try to engage with customers who mention Asda in their tweets and often send them odd or offensive replies.

Though the accounts sometimes do refer to Asda and use our logo, we would like to reassure customers that they are fake and in no way associated with Asda.

Unfortunately we can’t stop people setting up parody accounts, but we work closely with Twitter to stop people misleading or confusing our customers through the use of Asda logos or images.

The official Asda accounts on Twitter are @asda and our customer service account @AsdaServiceTeam.

If you’re ever in doubt, look for the blue tick next to our user name which confirms that these are verified accounts.

Posted in Notes and briefings on 19 February 2016
Notes and briefings

Asda Free From bread

Price: £1.50. All Date Codes up to and including 22/02/16 and Barcodes as; Sliced White bread; 505407028178
Sliced Brown bread; 505407028179

What’s happened?

We have identified a small risk of cross contamination of sesame seed within the white and brown sliced Asda Free From Bread with the above bar codes and affecting all date codes up to and including 22/02/16.

What you should do?

If you have purchased some white and/or brown sliced Asda Free From Bread, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 17 February 2016
Notes and briefings

Expiry date: 05/2016
Batch code: 14279
Price: £5.90
Barcode: 5051413836125

St John's Wort

What’s happened?
Testing has shown the presence of pyrrolizidine alkaloid (PA) above the threshold recommended by the Committee on Herbal Medicinal Products (HMPC) within the ASDA St John’s Wort tablets – 30 Pack, with a date code and bar code as above. As a precautionary measure we are recalling the affected product and recommend customers do not consume the product. No other batches are affected and ASDA’s current St John’s Wort product is not affected

What you should do?
If you have purchased the ASDA St John’s Wort tablets – 30 Pack with this bar code and expiry date, you can bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

If you have any immediate medical concerns please speak to your doctor or a healthcare professional, such as a pharmacist, referencing MHRA Drug Alert MDR 013-01/16.

You can also return any opened or unopened packs from the batch numbers stated above by requesting a pre-paid, stamped addressed envelope from The Herbal Research Company Ltd.

You can contact The Herbal Research Company Ltd about this product recall by:

- Email: recall@QP-Services.com or
- Telephone: 01934 838820

Further information regarding this recall is available via the Medicines and Healthcare products Regulatory Agency website: https://www.gov.uk/drug-device-alert.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 09 February 2016