Notes and briefings

In recent weeks we’ve spotted several fake Twitter accounts posing as Asda customer services.

These accounts try to engage with customers who mention Asda in their tweets and often send them odd or offensive replies.

Though the accounts sometimes do refer to Asda and use our logo, we would like to reassure customers that they are fake and in no way associated with Asda.

Unfortunately we can’t stop people setting up parody accounts, but we work closely with Twitter to stop people misleading or confusing our customers through the use of Asda logos or images.

The official Asda accounts on Twitter are @asda and our customer service account @AsdaServiceTeam.

If you’re ever in doubt, look for the blue tick next to our user name which confirms that these are verified accounts.

Posted in Notes and briefings on 19 February 2016
Notes and briefings

Asda Free From bread

Price: £1.50. All Date Codes up to and including 22/02/16 and Barcodes as; Sliced White bread; 505407028178
Sliced Brown bread; 505407028179

What’s happened?

We have identified a small risk of cross contamination of sesame seed within the white and brown sliced Asda Free From Bread with the above bar codes and affecting all date codes up to and including 22/02/16.

What you should do?

If you have purchased some white and/or brown sliced Asda Free From Bread, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 17 February 2016
Notes and briefings

Expiry date: 05/2016
Batch code: 14279
Price: £5.90
Barcode: 5051413836125

St John's Wort

What’s happened?
Testing has shown the presence of pyrrolizidine alkaloid (PA) above the threshold recommended by the Committee on Herbal Medicinal Products (HMPC) within the ASDA St John’s Wort tablets – 30 Pack, with a date code and bar code as above. As a precautionary measure we are recalling the affected product and recommend customers do not consume the product. No other batches are affected and ASDA’s current St John’s Wort product is not affected

What you should do?
If you have purchased the ASDA St John’s Wort tablets – 30 Pack with this bar code and expiry date, you can bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

If you have any immediate medical concerns please speak to your doctor or a healthcare professional, such as a pharmacist, referencing MHRA Drug Alert MDR 013-01/16.

You can also return any opened or unopened packs from the batch numbers stated above by requesting a pre-paid, stamped addressed envelope from The Herbal Research Company Ltd.

You can contact The Herbal Research Company Ltd about this product recall by:

- Email: recall@QP-Services.com or
- Telephone: 01934 838820

Further information regarding this recall is available via the Medicines and Healthcare products Regulatory Agency website: https://www.gov.uk/drug-device-alert.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 09 February 2016
Notes and briefings

George Home Cord Floor Bean Cubes

Price: £15
Styles affected: George Home Green Bean Cube and George Home Cream Bean Cube only.

What’s happened?
We’ve tested our George Home Green Bean Cubes and George Home Cream Bean Cubes and found that they do not fully comply with the Furniture and Furnishings (fire) (safety) Regulations. We recommend customers stop using these products.

What you should do?
If you have purchased a George Home Green Bean Cube and/or George Home Cream Bean Cube from your local Asda, please bring this back to your nearest store where you will be given a full refund. You do not need your receipt. If bought online we will contact all our customers directly to arrange a refund.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 09 February 2016
Notes and briefings

Use by dates: 14th, 21st and 28th Feb 2016,
Price: £1.94 or 2 for £3.00
Barcode: 5054070292617

Product recall Extra Special Camembert de Pays 250g

What’s happened?
Our testing has detected a low level of listeria in the ASDA Extra Special Camembert de Pays 250g (as above date codes only). As a precautionary measure we are recalling the affected product and recommend customers do not consume the product due to a possible risk of illness.

What you should do?
If you have purchased Extra Special Camembert de Pays with the use by dates as above, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 09 February 2016