Notes and briefings

We are involved in a legal case about pay and the comparison of different jobs. You may have read about it in the news.

These are the facts

About 7,000 of our current and former hourly paid store colleagues, both male and female, have brought this case against us.

The case is about whether the work retail colleagues do in our stores is of “equal value” to the work logistics colleagues do in our distribution centres.

We do not agree with the claims.

Men and women doing the same job in our stores are paid the same.

Men and women doing the same job in our distribution centres are paid the same.

Working at Asda

Asda is an equal opportunities employer with more than 170,000 colleagues. We focus on developing an accessible “family” atmosphere in our stores and have a strong diversity policy that seeks to foster the success of both women and men.

Asda is recognised as a great place to work. In fact, over the past year alone, Asda has received the following accolades:

  • Excellence in Diversity Awards, Diverse Company (May 2015)
  • Times Top 50 Employers for Women (April 2015)
  • Everywoman Transport and Logistics Awards (May 2015)
  • Stonewall Top 100 Most Inclusive Employers in Britain (January 2016)
  • Top Employers Institute United Kingdom 2016 Certification (February 2016)

What happens next?

Legal cases like this are complicated. They can take a very long time to sort out but we want to keep you updated on progress.

When we have new information to share we’ll put it on this website.

Posted in Notes and briefings on 26 February 2016
Notes and briefings

Mars Fun Size, Milky Way Fun Size, Fun Size Family Mix and Celebrations 245g

Product:
Milky Way Funsize
Description:
Funsize bag 227g
Date code:
02/10/16
Price:
£2.80
Barcode:
0500015947396

Product:
MARS® Funsize
Description:
Fun size bag 250g
Date code:
From 11/09/16 to 02/10/16
Price:
£2
Barcode:
0401110000121

Read more
Posted in Notes and briefings on 24 February 2016
Notes and briefings

Chocolate and Beetroot Loaf Cake

Price: £2.00
Date code affected; Best before 22 Feb 2016
Barcode; 505407089452

What’s happened?
It has been brought to our attention that a small number of packs of Asda Extra Special Chocolate and Beetroot Cake contain Asda Extra Special Carrot, Courgette and Orange Loaf cake which contains walnuts. This is not declared on the label of the Asda Extra Special Chocolate and Beetroot Cake.

What you should do?
If you have purchased the Asda Extra Special Chocolate and Beetroot Loaf Cake with the best before date as above, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 19 February 2016
Notes and briefings

In recent weeks we’ve spotted several fake Twitter accounts posing as Asda customer services.

These accounts try to engage with customers who mention Asda in their tweets and often send them odd or offensive replies.

Though the accounts sometimes do refer to Asda and use our logo, we would like to reassure customers that they are fake and in no way associated with Asda.

Unfortunately we can’t stop people setting up parody accounts, but we work closely with Twitter to stop people misleading or confusing our customers through the use of Asda logos or images.

The official Asda accounts on Twitter are @asda and our customer service account @AsdaServiceTeam.

If you’re ever in doubt, look for the blue tick next to our user name which confirms that these are verified accounts.

Posted in Notes and briefings on 19 February 2016
Notes and briefings

Asda Free From bread

Price: £1.50. All Date Codes up to and including 22/02/16 and Barcodes as; Sliced White bread; 505407028178
Sliced Brown bread; 505407028179

What’s happened?

We have identified a small risk of cross contamination of sesame seed within the white and brown sliced Asda Free From Bread with the above bar codes and affecting all date codes up to and including 22/02/16.

What you should do?

If you have purchased some white and/or brown sliced Asda Free From Bread, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 17 February 2016