Notes and briefings

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Best Before: 08/04/17
Batch codes: GBC 209 353D (time code affected between 02:08 and 02:38)

What’s happened?

Pepsico is recalling some batches of Doritos Lightly Salted Corn Chips because they contain soya and wheat (gluten) which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to wheat or gluten, and/or an allergy to soya. No other Doritos products are affected.

What should you do?

If you have one of the affected packs please call the Doritos Consumer Care line on 0800 274777 or please return to store to receive a full refund.

We sincerely apologise for any inconvenience we may have caused to our customers.

If you would like any further information, please contact:

Asda Customer Relations: 0800 952 0101

Posted in Notes and briefings on 06 January 2017
Notes and briefings

Mamas & Papas Aureus G123 car seat

Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Shop Direct and some independent retailers. They were also sold through the Mamas & Papas website and their factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.

The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval code should match and is 04 44596. The Mamas & Papas Aureus was the only seat sold by Asda.

Mamas & Papas can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.

If you have purchased the above seat, you should immediately stop using the product and contact Mamas & Papas Customer Services team on 03332 412154. A designated courier service will collect the car seat. You will be issued with a refund or replacement.

Alternatively, please bring your car seat into a Mamas & Papas store and our advisors will issue a refund or a suitable replacement product. Proof of purchase is not required. If you purchased your car seat from Asda, please contact Mamas & Papas
directly.

How do I know if I have an affected M&P Car Seat?

  • 1. Compare it with the photos shown here.
  • 2. Check it is a Mamas & Papas branded car seat, there will be a tag to the front of the product.
  • 3. Find the approval number on the orange label on the back of your seat and check that the number is the same as those listed. The approval number of affected products is 04 44596.
  • For more guidance, visit Mamas & Papas recall page at www.mamasandpapas.com/en-gb/recall

For any other concerns please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 06 December 2016
Notes and briefings

ASDA Butcher's Selection Garlic &<br />
Herb Thin Cut Beef Sizzle Steak

Date Code: 5th Dec 2016
Price: £4 Barcode: 505407026558

What’s happened?

A small amount of our Thin Cut Beef Sizzle Steak with the above date has been packed incorrectly with some Beef Sirloin Steak with Garlic and Herb Butter. The Beef Sirloin Steak contains milk and this is not declared on the packaging.

What you should do?

If you have purchased some of the Thin Cut Beef Sizzle Steak with the above date please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 02 December 2016
Notes and briefings

Meal for 2 Vegetable Balti

Date Code: Use By 7 Dec
Price: £3.26 Barcode: 5054781137184

What’s happened?

It has come to our attention that ASDA Main For 2 Vegetable Balti as detailed above contains milk which is not declared in the ingredients.

What you should do?

If you have purchased ASDA Main For 2 Vegetable Balti please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 02 December 2016
Notes and briefings

You may have seen reports about a BBC Watchdog investigation into the hygiene of Asda home delivery services, where a small number of our stores were found to have not followed our policies and procedures for packing and transporting home deliveries.

Our customers expect and deserve the highest standards of service from us and these are examples where we clearly haven’t lived up to this – and we’re really sorry for that.

We’ve acted immediately not just to address and resolve the specific issues raised, but to ensure standards are improved and maintained across all our home shopping services.

Read more
Posted in Notes and briefings on 02 November 2016