Notes and briefings

You may have seen reports about a BBC Watchdog investigation into the hygiene of Asda home delivery services, where a small number of our stores were found to have not followed our policies and procedures for packing and transporting home deliveries.

Our customers expect and deserve the highest standards of service from us and these are examples where we clearly haven’t lived up to this – and we’re really sorry for that.

We’ve acted immediately not just to address and resolve the specific issues raised, but to ensure standards are improved and maintained across all our home shopping services.

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Posted in Notes and briefings on 02 November 2016
Notes and briefings

We’d like to thank all our customers for their patience yesterday when we had major technical issues with our card payment systems in stores.

The issue has been fully resolved, and card payments are up and running on Monday morning across our stores.

We’re really sorry the problems meant people had a frustrating shopping experience and we’d like to say a big thank you to our colleagues who went above and beyond on Sunday to help customers as much as possible. We got a really positive response from customers telling us what a fantastic job colleagues did across the country to deal with the situation.

If you need to get in touch with our customer service team you can call them on 0800 952 0101.

Posted in Notes and briefings on 31 October 2016
Notes and briefings


We’re pleased to confirm that a technical fault affecting some of our home shopping customers yesterday has now been rectified and our service is back up and running as normal.

We’d like to apologise for any inconvenience caused and thank you for your patience and understanding.

If you’re one of the customers whose delivery was affected on Saturday 22nd October you should already have been contacted directly to confirm that your order has been cancelled. Any refunds due should be in your bank account within one to five working days depending on your bank’s policy.

Every customer affected will receive a £15 voucher which will be credited to your account. This should be completed within the next 72 hours.

If you need any further help or advice about your order you can call us on 0800 952 0101.

Posted in Notes and briefings on 22 October 2016
Notes and briefings

All products with best before dates up to 6th April 2018.
Price: £5.00
Barcodes: 739371452710 and 739371452720

Product recall: Kopparberg Sparkling Rose Strawberry & Kopparberg Sparkling Rose Raspberry

What’s happened?

As a precautionary measure, Kopparberg is recalling these two varieties of 750ml bottles of Kopparberg Sparkling Rose. In a very small number of cases, the bottles may break when in normal use.

What you should do?

If you have purchased either of these Kopparberg products, please handle with care and dispose of the bottles in your household waste.

The drink itself is not affected, although it is recommended that you don’t open it.

If you would like any further information and to request a refund for your bottles, please call Asda customer relations on 0800 952 0101.

Consumers can also contact Kopparberg UK Consumer Relations at

This product was only available at Asda and no other Kopparberg products are affected.

Posted in Notes and briefings on 18 October 2016
Notes and briefings

Date Code: All date codes
Price: £1.50 Barcode: 505478105635

6pk Tiger Sausage Rolls

What’s happened?
It has come to our attention that ASDA 6pk Tiger Sausage Rolls as detailed above contains milk which is not declared in the ingredients.

What you should do
If you have purchased ASDA 6pk Sausage Rolls please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 10 October 2016