Notes and briefings

Asda Baker's Selection 20 Mini Rocky Road Bites

Date Code: BB 04 AUG 16
Price: £2
Barcode: 505244968572

What’s happened?

It has come to our attention that some of the packs of ASDA Baker’s Selection 20 Mini Rocky Road Bites with the best before date of 04 AUG 2016 have been incorrectly packed with Mini Chocolate Brownies and therefore contain egg, which is not declared in the ingredients. This makes the product a possible health risk to anyone with an allergy or intolerance to egg.

What you should do?

If you have purchased ASDA Baker’s Selection 20 Mini Rocky Road Bites with the best before date of 04 AUG 2016 please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 19 July 2016
Notes and briefings

Product recall: Asda Ballpoint pens

What’s happened?

Asda is recalling the above packs of ballpoint pens, which have been on sale since January 2014. Following routine internal testing, the ink within the pens was found to contain a higher level of one chemical that is above the limits set by safety regulations.

What you should do?

If you have purchased these pens, please take them back to your local Asda store for a full refund. No receipt or packaging is necessary. We are very sorry for any inconvenience caused.

If you would like any further information please contact:
Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 15 July 2016
Notes and briefings

Date Code: BB 25/11/2017
Price: 64p
Barcode: 5060243230072

Allergen alert: Undeclared egg in Tiori Golden Vegetable Rice

What’s happened?
It has come to our attention that some of the Tiori Golden Vegetable Rice with the use by of 25/11/2017 contains egg, which is not declared in the ingredients.

What you should do?
If you have purchased the Tiori Golden Vegetable Rice with the use by of 25/11/2017 from Asda, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101
or
F.E.I Foods Ltd, Viking Way, Swansea, SA1 7DA. Tel:- 01792 312910 Email:- info@feifoods.co.uk

Posted in Notes and briefings on 08 July 2016
Notes and briefings

Disney Buzz Lightyear Sound Effect Costume

What’s happened?

As a precaution, George is recalling the Buzz Lightyear Sound Effect Costume due to the product not carrying a hazard warning label. This outfit is not suitable for younger children under 36 months due to the potential strangulation hazard of the attached cord on the wings.

What you should do?

If you have purchased the Buzz Lightyear Sound Effect Costume, please return it to your nearest store where you will be given a full refund. You do not need your receipt or packaging.

We are sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 07 July 2016
Notes and briefings

You may have seen reports on social media or in the press about glass-top garden tables that have shattered, sometimes unexpectedly. As a responsible retailer we want to address some of the concerns that you may have around the safety of these products.

We’d like to reassure you that instances of tables shattering are very rare. The tables are designed with safety in mind and are made from toughened glass. We sell more than 100,000 glass-top tables each year and there are very few reports of the glass shattering.

What causes the glass to shatter?

Toughened glass is designed to shatter into lots of tiny pieces when damaged. This is a safety feature to reduce the risk of injury, as it doesn’t form large and jagged shards like normal (annealed) glass. Toughened glass is also stronger and more resistant to heat than normal glass, which is why it is commonly used in products like car windows, shower screens, glass cookware and furniture.

Despite some reports you may have seen, heat from the sun will not cause the glass to shatter. In rare instances, if toughened glass is damaged, for example chips and scratches, it can lead to the glass breaking seemingly of its own accord. Damage to the glass (not always visible) can get worse over time until it reaches a critical point when it may shatter. This is not a fault with the product or design, this is how the glass is intended to behave if damaged, as with all toughened glass.

All of our products go through rigorous safety tests and independent inspections, but to help reduce the chances of damaging glass we have included some guidelines below.

How to prevent damaging your table

Toughened glass can withstand high impact but is not indestructible. Damage is most likely to occur if your table is struck by a hard object, dropped on its edge onto a hard surface or blown over in strong winds. Here’s how you can help prevent this happening:

  • During assembly do not lay the table top directly onto patios or other rough surfaces. We recommend laying the table on a blanket or cardboard during assembly. You could even use the box.
  • When lifting or turning the table over, ask for someone to lend a hand, trying to move a table on your own can lead to accidents.
  • Do not use furniture if any parts are missing or broken. Contact customer services.
  • If your table has a parasol, always use a weighted parasol base, and remove the parasol in windy conditions. Parasols can put pressure on the table top or even blow the table over in windy weather.
  • Do not place very hot or very cold items, such as saucepans or barbecues, directly on the glass surface. Extreme temperature differences over small areas can damage glass.
  • Do not sit or stand upon the glass surface.
  • Do not strike the glass with hard or pointed items, or use the glass as a chopping surface.
  • Do not drag rough or heavy objects over the top of the glass.
  • We recommend using place mats and coasters to help protect against scratches and accidentally dropped items.
  • Clean the glass regularly to make sure there are no stones or grit on the top.
  • Do not clean glass with washing powders or any other substances containing abrasives, since these substances can scratch glass.

Get in touch if you have concerns

We hope you are delighted with your garden table, but if you do have any concerns or have experienced a problem with your glass-top garden furniture from Asda please email our Customer Services team here – please make sure your subject line includes the words “glass garden table” so we can direct your query to the right team. Thanks!

Posted in Notes and briefings on 23 June 2016