Notes and briefings

Date Code: 05/02/2018, 11/02/2018, 19/02/2018, 28/02/2018, 08/03/2018, 15/03/2018
Price: £2.00
Barcode: 541012672694

Product recall: Lotus Biscoff Crunchy Biscuit Spread 380g

What’s happened?
Lotus Bakeries is carrying out a precautionary recall on Lotus Biscoff Crunchy Biscuit Spread 380g jars. There is a risk that metal particles may have found their way into the product.

What you should do?
If you have purchased any of the Lotus Biscoff Crunchy Biscuit Spread 380G as above details please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Lotus Bakeries (UK) Ltd Freephone : 0800 834 050 or Asda Customer Relations – 0800 952 0101.

Posted in Notes and briefings on 03 March 2017
Notes and briefings

L'il Pet Frog L'il Pet Frog Lilypad Playset

Price: £12.97 Barcode: 630996282175
Price: £19.97 Barcode: 630996282182

What’s happened?
When the button batteries are removed from the toy frogs, the battery’s cap can become a projectile and the battery’s chemicals can leak, posing chemical and injury hazards.

What should you do?
If you have purchased the Little Live Pets Frog (630996282175) or Little Live Pets Frog & Lillypad (630996282182) from Asda, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused.

If you would like any further information please contact:

Character Options Ltd – 0161 633 9808 (UK); +44 161 633 9808 (ROI) or customercare@charactergroup.plc.uk

or

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 24 February 2017
Notes and briefings

Date Code: Use By 19th February & 20th February
Price: £2.35
Barcode: 5060121671584

Allergen alert: Undeclared milk in Little Dish Pasta Bolognese 300gm

What’s happened?
It has come to our attention that Little Dish Pasta Bolognese 300gm as detailed above contains milk, which is not declared in the ingredients. This effects use by 19th FEB and 20th FEB 2017 only.

What you should do?
If you have purchased Little Dish Pasta Bolognese 300gm, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 31 January 2017
Notes and briefings

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Best Before: 08/04/17
Batch codes: GBC 209 353D (time code affected between 02:08 and 02:38)

What’s happened?

Pepsico is recalling some batches of Doritos Lightly Salted Corn Chips because they contain soya and wheat (gluten) which are not mentioned on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to wheat or gluten, and/or an allergy to soya. No other Doritos products are affected.

What should you do?

If you have one of the affected packs please call the Doritos Consumer Care line on 0800 274777 or please return to store to receive a full refund.

We sincerely apologise for any inconvenience we may have caused to our customers.

If you would like any further information, please contact:

Asda Customer Relations: 0800 952 0101

Posted in Notes and briefings on 06 January 2017
Notes and briefings

Mamas & Papas Aureus G123 car seat

Following a series of safety checks, Mamas & Papas have identified a potential safety concern with a number of car seats that were sold through Asda, Tesco, Shop Direct and some independent retailers. They were also sold through the Mamas & Papas website and their factory stores. In the event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.

The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123, Mamas & Papas Altair. All are Group 123 car seats. You can identify the seat by comparing the orange label on the back with the one shown above. The approval code should match and is 04 44596. The Mamas & Papas Aureus was the only seat sold by Asda.

Mamas & Papas can assure customers that none of the affected car seats have been on sale since March 2015 and there have been no reports of any incidents involving any of the affected car seats.

If you have purchased the above seat, you should immediately stop using the product and contact Mamas & Papas Customer Services team on 03332 412154. A designated courier service will collect the car seat. You will be issued with a refund or replacement.

Alternatively, please bring your car seat into a Mamas & Papas store and our advisors will issue a refund or a suitable replacement product. Proof of purchase is not required. If you purchased your car seat from Asda, please contact Mamas & Papas
directly.

How do I know if I have an affected M&P Car Seat?

  • 1. Compare it with the photos shown here.
  • 2. Check it is a Mamas & Papas branded car seat, there will be a tag to the front of the product.
  • 3. Find the approval number on the orange label on the back of your seat and check that the number is the same as those listed. The approval number of affected products is 04 44596.
  • For more guidance, visit Mamas & Papas recall page at www.mamasandpapas.com/en-gb/recall

For any other concerns please contact: Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 06 December 2016