Notes and briefings

Linwoods Multigrain Loaf 400gms

All Best Before dates up to and including 10 Sept 2016
Price: £1.30
Barcode: 501688700594

What’s happened?
Linwoods is recalling its 400gms Multigrain Loaf because the product contains soya which is not emphasised as an allergen in the ingredients list. This means the product may pose a possible health risk for anyone with an allergy to soya.

This product is only available in our Northern Ireland stores.

What you should do
If you have purchased a Linwoods Multigrain Loaf, with a Best Before dates as above from Asda, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

If you have an allergy to soya, do not eat this product.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Linwoods – 02837568477

Or

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 08 September 2016
Notes and briefings

We wanted to let you know of a problem that is affecting some customers in our Chadwell Heath store.

If you shopped at Asda Chadwell Heath on 26th, 27th, 28th or 29th August there is a problem which may have affected you this week. An issue with our systems means that payment for your shopping on these dates was delayed and will leave your account on 8th September.

Read more
Posted in Notes and briefings on 07 September 2016
Notes and briefings

Asda Ballpoint pens

Asda Ballpoint pens

What’s happened?
Asda is recalling the above packs of ballpoint pens, which have been on sale since June 2015. Following routine internal testing the ink within the pens was found to contain a higher level of one chemical that is above the limits set by safety regulations.

What you should do
If you have purchased these pens, please take them back to your local Asda store for a full refund. No receipt or packaging is necessary. We are very sorry for any inconvenience caused.

If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 02 September 2016
Notes and briefings

Egg Salad Sandwich

Date Code: Use by 29th Aug
Price: £1.50
Barcode: S20356385B

What’s happened?
It has come to our attention that a small number of packs of Asda Egg Salad Sandwich, with a use by date of 29th August may contain milk which is not declared on the packaging. This could pose a risk to those customers with an allergy intolerance to milk.

What you should do?
If you have purchased the Asda Egg Salad Sandwich with a use by date of 29th August then please be aware that this product is NOT suitable for anyone with a milk allergy. Please bring the product back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:
Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 28 August 2016
Notes and briefings

Ben & Jerry's Cookie Dough 500ml

Batch Codes: L62110L011, L62111L011, L62112L011, L62113L011 BB date; Jan 2018 Price: £2.47 Barcode: 7684060002

What’s happened?

Ben & Jerry’s internal quality assurance checks have shown that a limited number of Ben & Jerry’s Cookie Dough 500ml products may contain small pieces of metal. Ben & Jerry’s has identified a specific production period during which the Cookie Dough 500ml may have been affected and are voluntarily recalling four batch codes as above. Ben & Jerry’s products outside of these four batch codes are not affected.

What you should do?

As a precaution, everyone with a 500ml tub of Ben & Jerry’s Cookie Dough in their freezers at home should check the batch number on the bottom of their tub to make sure it’s not affected. If it matches the batch numbers listed above, do not eat the product and instead, discard the product in the usual household bin.

For more information call Ben & Jerry’s Customer Careline on: 0800146252 (UK&NI) or 1800 946272 (Ireland)
To find out how to receive a voucher for a replacement tub. Please have the details written at the bottom of your tub ready. Ben & Jerry’s is very sorry that a limited number of Ben & Jerry’s Cookie Dough 500ml ice cream failed to meet expectations on this occasion.

Alternatively, if you have purchased some Ben & Jerry’s Cookie Dough 500ml from Asda, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 26 August 2016