Notes and briefings

ASDA Butcher's Selection Garlic &<br />
Herb Thin Cut Beef Sizzle Steak

Date Code: 5th Dec 2016
Price: £4 Barcode: 505407026558

What’s happened?

A small amount of our Thin Cut Beef Sizzle Steak with the above date has been packed incorrectly with some Beef Sirloin Steak with Garlic and Herb Butter. The Beef Sirloin Steak contains milk and this is not declared on the packaging.

What you should do?

If you have purchased some of the Thin Cut Beef Sizzle Steak with the above date please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused and will ensure this doesn’t happen again. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 02 December 2016
Notes and briefings

Meal for 2 Vegetable Balti

Date Code: Use By 7 Dec
Price: £3.26 Barcode: 5054781137184

What’s happened?

It has come to our attention that ASDA Main For 2 Vegetable Balti as detailed above contains milk which is not declared in the ingredients.

What you should do?

If you have purchased ASDA Main For 2 Vegetable Balti please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

We are very sorry for any inconvenience caused. If you would like any further information please contact:

Asda Customer Relations – 0800 952 0101

Posted in Notes and briefings on 02 December 2016
Notes and briefings

We’re truly sorry for the unacceptable conditions found in our Park Royal store in September 2015, as reported in the media following a court hearing last Friday.

We’d like to reassure all our customers that we took immediate action last year to restore the high standards you expect from us, reviewing and improving pest control and hygiene processes across our business.

We’ve addressed the specific issue at Park Royal with significant investment, improvements to the building and bakery as well as clearing land around the store.

You can be confident that our food safety and hygiene procedures have been updated and improved, particularly around pest control.

The video below shows the focus our colleagues put on food safety and hygiene, backed up by independent food safety audits.

We apologise to our customers at Park Royal for our failures in September last year and hope all the measures we’ve taken at the store and across the business will reassure you of the high standards we set when it comes to food safety and hygiene.

Posted in Notes and briefings on 07 November 2016
Notes and briefings

You may have seen reports about a BBC Watchdog investigation into the hygiene of Asda home delivery services, where a small number of our stores were found to have not followed our policies and procedures for packing and transporting home deliveries.

Our customers expect and deserve the highest standards of service from us and these are examples where we clearly haven’t lived up to this – and we’re really sorry for that.

We’ve acted immediately not just to address and resolve the specific issues raised, but to ensure standards are improved and maintained across all our home shopping services.

Read more
Posted in Notes and briefings on 02 November 2016
Notes and briefings

We’d like to thank all our customers for their patience yesterday when we had major technical issues with our card payment systems in stores.

The issue has been fully resolved, and card payments are up and running on Monday morning across our stores.

We’re really sorry the problems meant people had a frustrating shopping experience and we’d like to say a big thank you to our colleagues who went above and beyond on Sunday to help customers as much as possible. We got a really positive response from customers telling us what a fantastic job colleagues did across the country to deal with the situation.

If you need to get in touch with our customer service team you can call them on 0800 952 0101.

Posted in Notes and briefings on 31 October 2016