Paul W

George has just been awarded the International Quality Management standard ISO 9001 and we believe that we are the first major clothing retailer in the UK to achieve this prestigious International standard.

This is a fantastic testament to the Quality processes developed over the years to ensure George deliver quality products.

To obtain the standard it involved a series of intensive external audits over a 5 day period which looked at how we design and develop our product, manage our supply base and offer quality assurance to the customer.

We will be continually audited each year to ensure that we maintain these standards and retain the status.

What does it mean to the customer? Well the emphasis is on complete customer satisfaction and the process of continual improvement. So we must continue to raise our standards over the coming years.

This also means that we must listen to our customer’s needs and always strive to offer excellent Quality, Style and Value

Along with the 100 day satisfaction guarantee this shows that George is totally committed to quality.

Posted by Paul W on 23 March 2012