About Asda

Pharmacy information

Publication Scheme For ‘ASDA Pharmacy part of ASDA Stores Ltd.’

Welcome to the Publication Scheme for ‘˜ASDA Pharmacy part of ASDA Stores Ltd’ about the NHS services provided, as required by the Freedom of Information Act 2000.

Introduction

This Publication Scheme is a complete guide to the information routinely made available to the public by ‘ASDA Pharmacy’ about National Health Service Pharmaceutical Services.

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in Class 7.

How is the information made available?

The information within each Class is available from:

John Evans, Superintendent Pharmacist, ASDA House, Great Wilson St., Leeds LS11 5AD

Your Rights to Information

  • The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
  • Since January 1st 2005, pharmacies are obliged to respond to requests about the NHS related information that they hold and will create a right of access to that information. These rights are subject to some exemptions that have to be taken into consideration before releasing information.
  • In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about our pharmacies under the NHS Openness Code 1995.
  • Under the Data Protection Act 1998, you are also entitled to access your patient medication records or any other personal information held about you and you can contact the pharmacist in your ASDA Pharmacy to do this.
  • New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.

Feedback

If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to:

John Evans, Superintendent Pharmacist, ASDA House, Great Wilson St., Leeds, LS11 5AD

Or by e mail : john.evans@asda.co.uk

Classes of information

All NHS information at ASDA Pharmacy is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:

1. Who we are

ASDA Pharmacy is part of ASDA Stores Ltd, which is in itself part of Wal-Mart Stores Inc.

Pharmaceutical Services

Primary Care Trusts and other bodies have made arrangements with our pharmacies for the provision of pharmaceutical services under section 41 of the National Health Act 1977. The pharmacies are contracted to provide a range of NHS services. (A full list of these of these services will appear below in Class 2.)

Local Pharmaceutical Services Scheme

Under the Health and Social Care Act, which amends the NHS Act, arrangements have been made for the establishment of Local Pharmaceutical Services Schemes by a Primary Care Trust. The first wave of pilot schemes has commenced in a number of areas and our pharmacies are involved in these schemes.

For details of the PCTs we contract with, contact :

John Evans, Superintendent Pharmacist, ASDA House, Great Wilson St., Leeds, LS11 5AD

Our Superintendent Pharmacist is John Evans. Details of the pharmacists employed in a specific pharmacy can be obtained by contacting that pharmacy directly. Alternatively, details of all pharmacists registered in the UK are available from the Royal Pharmaceutical Society www.rpsgb.org.uk Tel: 0207 735 9141. We may also employ locum pharmacists from time to time.

A complete list of pharmacies undertaking to provide pharmaceutical services to the NHS in a particular area can be provided by contacting the local Primary Care Trust.

Some information may be withheld, including personal, confidential information about individuals that is protected by the data protection act.

2. Our services

The range of services we provide under contract to NHS Primary Care Trust, and free of charge, is set out below. Some services are not available in all pharmacies.

  • dispensing of NHS prescriptions for drugs, medicines and Drug Tariff listed appliances
  • record keeping for dispensed medicines
  • care homes
  • syringe and needle exchange
  • safe disposal of unwanted medicines
  • repeat dispensing
  • minor ailments schemes
  • the supply of prescription-only medicines under written patient group directions

In addition, our pharmacies provide the following services for which there is no NHS remuneration:

  • sale of over the counter medicines
  • advice from the pharmacist
  • prescription collection service
  • confidential help and advice
  • emergency supplies of prescription only medicines
  • smoking cessation support
  • dispensing of private and veterinary prescriptions

The services provided in individual pharmacies are listed in the practice leaflet, which is available for members of the public to collect in pharmacies providing NHS services. The practice leaflet also gives details of the opening hours for the pharmacy.

The inclusion of pharmacies on the list of the local Primary Care Trust is subject to Terms of Service. The Terms of Service for Chemists can be obtained from the local Primary Care Trust or on the Statutory Instruments website.

Opening times can vary between locations, so please contact your local pharmacy directly to confirm.

Protecting Your Privacy

If you bring a prescription to ASDA Pharmacy then we are required to record a basic amount of information about you on our computer systems. We are also able to supplement this with details of your medical conditions and/or specific medical needs. We can then use all this information to ensure you receive the correct advice from our staff.

We understand that your medical information is sensitive and personal and only you and authorised ASDA Pharmacy staff will have access to it. We will only share this information with your permission or where we are legally obliged to do so. If you have a query about the information we hold on you please ask the pharmacist.

3. Financial and funding information

Current NHS prescription charges are on display in our pharmacies. Further information on NHS prescription charges and who is exempt from charges can by found on the Department of Health website

These charges are set annually by the Department of Health.

The prescription charge is paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to ASDA Pharmacy for NHS pharmaceutical services. Each pharmacy receives reimbursement for the cost of drugs and a dispensing fee as detailed in the Drug Tariff (available from The Stationery Office, P.O. Box 29, Norwich, NR3 1GN).

Some information in this class may not be released because it is confidential or commercial information or its release may be prejudicial to the conduct of the pharmacy’s affairs.

4. Information about policies, prescribing and prescriptions

Each of our pharmacies operates a number of policies and procedures relating to the dispensing of prescriptions, the services, which we provide and the operation of those pharmacies. Details of the policies, which are in place in relation to each pharmacy, and copies of those policies, are available on written request from the Superintendent Pharmacist at John Evans, Superintendent Pharmacist, ASDA House, Great Wilson St, Leeds LS11 5AD or john.evans@asda.co.uk.

There may be circumstances in which some of the material in this Class cannot be released, for example because it is confidential or commercial information, or it is personal data under the Data Protection Act 1998, or because the appropriate officer designated for these purposes under the Act has taken the view that releasing the information may be prejudicial to the conduct of our affairs.

We may make a charge for providing some of the information, which falls within this Class (especially where the documentation you request is substantial and significant copying and/or postage costs may be involved). We will tell you the amount of the charge at the time you make the request, and it will be payable before the document in question is provided to you.

We are registered under the Data Protection Act and abide by its principals.

5. Regular publications and information for the public

As part of the practice allowance we receive from the local PCT we display a range of leaflets. These are published from a variety of sources mostly from non-public funds. We occasionally receive information from the PCT, which we make available to the public. We also publish a range of information leaflets about medical conditions and the clinical services we provide to the public. These are all freely available from our pharmacies

6. Complaints

Our aim is to provide you with the best level of service possible. If you are unhappy with our prescription service, please:

Ask to speak to the pharmacist.

If you are still not satisfied, ask to see the Store Manager.

If in the unlikely event that you are still unhappy, please write to the following address:

John Evans, Superintendent Pharmacist, ASDA House, Great Wilson St., Leeds, LS11 5AD

If you are not happy with our response, you can write to your local Primary Care Trust. Their address and telephone number will be provided on request.

  • Our complaints policy is in line with the Pharmaceutical Services Regulations and the NHS complaints policy.

7. This Publication Scheme

In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.

Cost of Information

For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly:

Requests for paper copies, multiple printouts, or for archived copies of documents, which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

a) Current leaflets and brochures on, for example, services we offer to the public are available from our pharmacies free of charge.

b) E-mail will be free of charge.

c) Where there is a charge for patient medication records or other personal information, it is regulated under the Data Protection Act.

Useful resources

Websites :

www.asda.co.uk
Information Commissioner
NHS Freedom of Information

Publications :
NHS Openness Code
Freedom of Information Act 2000
FOI Act 2000 Explanatory Notes
Code of Practice under Section 45 FOI Act 2000
Code of Practice under Section 46 FOI Act 2000

Copyright

Material available through this Publication Scheme is subject to copyright and may not be copied without permission. For HMSO Guidance Notes see www.hmso.gov.uk/guides.htm

Posted in About Asda on 25 July 2009