About Asda

Exchanges and refunds

We hope you are completely satisfied with your Asda purchase; if you’re not, we will be happy to provide an exchange or refund based on our policy below:

If you’re not entirely happy with the your item, or even if you’ve changed your mind, return the item back to us, preferably to the store where you made your purchase, alternatively to any Asda Superstore, Asda Supermarket Asda or Living excludes Asda Petrol stations (unless purchased from Asda Petrol Station) as follows:

  • Return the item with your proof of purchase* for an exchange or refund**
  • Return within 28 days from the day of purchase
  • Faulty or misdescribed products must be returned within 1 year from purchase
  • Electrical products and electrical items must be returned with the original receipt or proof of purchase to quality for an exchange or refund
  • Music, Video and Games can only be returned with the original receipt or proof of purchase for a one time only exchange of title

Changed Your Mind?
If you’ve changed your mind, simply return to the product in the original packaging with all components included.

Electrical products, Electrical accessories and Mobile phones
Changed your mind or faulty or misdescribed electrical products, electrical accessories and Mobile phones:

  • Exchange or refund with original receipt or proof of purchase
  • Faulty or misdescribed can be returned within 1 year from the day of purchase with proof of purchase

George Clothing and selected George Home products come with 100 day satisfaction guarantee

***Exclusions apply: (28 days only)
Accessories (not made from cloth)
Jewellery (pierced)
Personal grooming products

Tobacco and prescription medication cannot be returned (unless faulty or misdescribed) proof of purchase must be provided

*Proof of purchase

  • Valid till receipt detailing the item and transaction
  • Bank, building society or credit card statement (printed paper version)

** If the original tender type isn’t available, we will refund to Asda gift card at current selling price

This policy is in addition to your statutory rights

12 May 2015