Exchanges and refunds

This policy applies to ASDA Stores Ltd in-store purchases only – see below for ASDA Supermarkets Ltd policy.

If you are not happy with any purchase of ASDA branded home and leisure, grocery, fresh or frozen items you can return the product and we will offer a full refund or replacement product.

A receipt or proof of purchase is preferred but not essential. Where you do not have a receipt of proof of purchase an exchange or refund onto a gift card maybe offered.

Electrical products
When you purchase any electrical item the receipt will be placed in a free Exchange & Refund wallet. If you don’t receive a wallet, just ask a colleague for one at any time, they will be ‘Happy to Help.’ Electrical products are automatically guaranteed for one year from purchase. The original receipt or proof of purchase is required to obtain an exchange of refund on all electrical products(*See ‘inherent faults’.)

We also offer a 28 day exchange or refund on any electrical item which we call our ‘Changed Your Mind’ promise. If you do change your mind, simply return the product store in its original condition with the original receipt or proof of purchase within 28 days, and we’ll give you a full refund or replacement. To qualify for an exchange or refund, products must be returned in their original condition, packaging is preferred but not essential.

Entertainment items – Music, Film and Games
Music, film and games software products are covered by our 28 day ‘Changed Your Mind’ promise too but are limited to one exchange only (unless faulty of misdescribed).

These products are guaranteed if any fault occurs or if the product was misdescribed, for one year from the date of purchase. (*See ‘inherent faults’.) The customer will need to return the product to store along with the original receipt or proof of purchase to obtain an exchange or refund.

George fashion range
The George range is covered by our ‘100 Day Quality Guarantee.’ If for any reason you are not completely satisfied with your George clothing purchase, simply return it within 100 days for an exchange or refund (exclusions apply).

Exclusions are Accessories (not made from cloth), footwear and jewellery; these are covered by our 28 day ‘Changed Your Mind’ policy. George bedding can only be returned if faulty or misdescribed due to hygiene reasons.

Faulty or misdescribed products are returnable within a one year period from purchase. (*See ‘inherent faults’.)

The original receipt or proof of purchase is required for all George clothing, accessories, footwear and jewellery before a cash or credit / debit card refund will be issued. If you have no receipt or proof of purchase an exchange or gift card refund maybe offered.

Optical
All optical products, except prescription glasses, are covered by the 28 day ‘Changed Your Mind’ promise.

Over the counter pharmacy
Products that are non-prescription but are sold in the presence of a pharmacist are covered by the 28 day ‘Changed Your Mind’ promise, but can only be exchanged or refunded at the Pharmacy counter.

Any item which is returned which does not require the original receipt or proof of purchase and where the original receipt or proof of purchase is not available will be exchanged or refunded on to an ASDA gift card.
*Inherent Faults: If you believe a product you have purchased has an inherent fault and is outside of the 1 year guarantee period you should contact the Customer Service Desk at your local store for further advice. The customer will be required to prove an inherent fault occurred with the product.

An inherent fault means a fault which existed at the time of sale which became apparent within the period of the guarantee.

Your statutory rights are not affected.

ASDA Supermarkets Ltd. policy
ASDA Supermarket Ltd can only accept returns for items purchased at ASDA Supermarkets. Items purchased at larger ASDA Superstores should be returned to the store where originally purchased or at any other ASDA Superstore. Thank you for your co-operation.

To find your nearest ASDA or ASDA Supermarket Store visit our store locator

If you are not happy with any purchase of ASDA branded grocery, fresh or frozen items you can return the product and we will offer a full refund or replacement product.

A receipt or proof of purchase is preferred but not essential. Where you do not have a receipt of proof of purchase an exchange or refund onto a gift card maybe offered.

Electrical products
When you purchase any electrical item the receipt will be placed in a free Exchange & Refund wallet. If you don’t receive a wallet, just ask a colleague for one at any time, they will be ‘Happy to Help.’ Electrical products are automatically guaranteed for one year from purchase. The original receipt or proof of purchase is required to obtain an exchange of refund on all electrical products(*See ‘inherent faults’.)

We also offer a 28 day exchange or refund on any electrical item which we call our ‘Changed Your Mind’ promise. If you do change your mind, simply return the product store in its original condition with the original receipt or proof of purchase within 28 days, and we’ll give you a full refund or replacement. To qualify for an exchange or refund, products must be returned in their original condition, packaging is preferred but not essential.

Entertainment items – Music, Film and Games
Music, film and games software products are covered by our 28 day ‘Changed Your Mind’ promise too but are limited to one exchange only (unless faulty of misdescribed). These products are guaranteed if any fault occurs or if the product was misdescribed, for one year from the date of purchase. (*See ‘inherent faults’.) The customer will need to return the product to store along with the original receipt or proof of purchase to obtain an exchange or refund.

George fashion range
The George range is covered by our ‘100 Day Quality Guarantee.’ If for any reason you are not completely satisfied with your George clothing purchase, simply return it within 100 days for an exchange or refund (exclusions apply).

Exclusions are Accessories (not made from cloth), footwear and jewellery; these are covered by our 28 day ‘Changed Your Mind’ policy. George bedding can only be returned if faulty or misdescribed due to hygiene reasons.

Faulty or misdescribed products are returnable within a one year period from purchase. (*See ‘inherent faults’.)

The original receipt or proof of purchase is required for all George clothing, accessories, footwear and jewellery before a cash or credit / debit card refund will be issued. If you have no receipt or proof of purchase an exchange or gift card refund maybe offered.

Optical
All optical products, except prescription glasses, are covered by the 28 day ‘Changed Your Mind’ promise.

Over the counter pharmacy
Products that are non-prescription but are sold in the presence of a pharmacist are covered by the 28 day ‘Changed Your Mind’ promise, but can only be exchanged or refunded at the Pharmacy counter.

Any item which is returned which does not require the original receipt or proof of purchase and where the original receipt or proof of purchase is not available will be exchanged or refunded on to an ASDA gift card.

*_Inherent Faults_: If you believe a product you have purchased has an inherent fault and is outside of the 1 year guarantee period you should contact the Customer Service Desk at your local store for further advice. The customer will be required to prove an inherent fault occurred with the product.

An inherent fault means a fault which existed at the time of sale which became apparent within the period of the guarantee.

Your statutory rights are not affected.