More than 250,000 Asda customers have provided us with feedback on their shopping experiences through our Tell Asda survey launched at the start of 2009.
Check your receipt next time you’re at the tills – you may be one of the customers asked in a message on the receipt to tell us all about your experience in the store. Customers are directed to a website or a freephone number where they can leave their feedback.
It’s just one of the many ways we listen to what our customers are saying – and it’s a particularly good way of capturing the instant reaction of a broad cross-section of shoppers across every one of our stores and spotting things that store managers, regional managers and head office teams need to know about and act on.
The industry magazine Retail Week interviewed Asda customer insight manager Rebecca Briscoe about the Tell Asda survey this week. Read the article here.
Posted by Nic on 09 September 2009, 10:45
95 Comments for "Tell Asda till receipts gather views from 250,000 customers"
In answer to my recent till receipt worth £70.97p I would like to praise your staff for their help and understanding when I am looking for a certain item nothing is too much trouble for them they are always so friendly and helpful. I have never yet failed to purchase what is on my shopping list and the choice of food stuffs is incredible. The aisles are nice and wide which is a great help when meeting other customers coming from the opposite direction. Thankyou again Asda for a better class supermarket which I proudly recommend to my friends
Just one point I would like to make , living in the country we buy long life milk semi and skimmed milk but I.m afraid we have to purchase it from else where because your cartons don,t have the screw top lids, just an idea in our favour.
Thankyou Wendy Warner
this was my second visit to asda in the last few months and i could not belive how help full and friendly the staff were dispite all the people that they had to deal with. Here in longford you are lucky to get an hello and they might only have one customer every few minutes and not a big crowd like your staff have to deal with. I wll be back.
Please bring back the 1 basket till. I don’t like the self service – always seems to be problems in that area. Look at the queues and there are many people with a basket only.
As a cancer patient on a specialist vegan diet, I really appreciate your Free From … (wheat or milk or whatever is needed} section. Really helpful service and lovely staff. Only problem is ‘when are you going to start selling dairy free cheese? I have to go to Tesco’s in Prescot for this.
My daughter and I wanted organic tomatoes and the only pack had a tomato in it which was mouldy. We pointed this out to an assistant and he not only went and sought out some organic tomatoes for us, he gave us them free of charge due to our inconvenience.
The previous week I had to go into the local Spar shop to their post office when an old lady in front of me politely pointed out that their tomatoes were mouldy …. it was embarrassing. The female assistant gave her a load of abuse.
Asda and George …. you are wonderful.
As my wife and i are both pensioners, and on a bugdet we really do appreiate the good deals we get at asda, and the special service is second to none,there is allways a freindly face waiting to help you.
bought 6 bottles of wine saving £20.87 cant be bad to that. well done adsa
I was highly impressed that , despite it being the 1st of December Asda hadn’t gone completely Xmas mad …......indeed I was able to get my normal shopping , quickly and with the minimum of fuss .
Great prices but what married couple wants 3 packs Bacon,you would require an American Fridge to stock all your special buys,Think about the single and married couples
Today my Asda had TWO muliti pack Indian meals…..Too Little-Too Late’.....’’’‘ You need to be able to rely on it being there so that you can plan ahead…..... Get with it Asda ….We rely on you.
i like shopping at ASDA I have a choice of 4 supermarkets near me but ASDA wins out every time for value for money, friendliness and ease of availability.
as usual asda came up trumps ifor us yesterday a nice shopping trip no hassle and plenty of smiling asda faces
I love Asda, especially the Woddham Ferrers store. I was there last week with my little grandson, I think he is in love with the Father Christmas by the entrance. The food is always so fresh and the staff so helpful. I used to drive to this store when it first opened from Billericay to do my shopping, so we have a rather long history. I also got some good deals on Christmas presents for my grandchildren, another Asda bonus. Asda is a great store and I support it through and through Happy Christmas to you all Sheila
I do not shop regularly at Asda but whenever I do the Staff are most helpful if I can’t find the product that I require. Also, the prices are well within my pocket.
Am a very loyal customer to asda I have a number of children so am always looking for great deals.Ilove sticking to brands that i was brought up on here in store they always have what am looking for and I love the way we can shop anytime its made my life so much easier.My children love shopping with me even when their hungry they no they can always grab a bite to eat in store.Staff are always around if u need their help and are always polite and friendly towards us which makes are shopping experience a good one I have shopped in many places but I always return back to asda because every thing I need is always under the one roof.
i allways shop at asda and allways will i find everything i need staff are great cant do enough for you i have shopped elswhere but it is not as good as asda it is just like goin g to my corner shop
I don’t usually shop at Asda but went with my daughter this morning and had a pleasant shopping experience with bargains too. I was pleased that at 11am we had two minutes silence to remember our troops and the previous people who died in wars. Well done Asda
Love asda, like the way the prices are kept low and top brand names too. The staff are always friendly and helpful.
i moved to broadstairs in july and love the fact that asda is up the road i work in a local nursery and bragg about asda all the time im an older mum who resently had a baby boy he is now 8months old i have another daughter who is 22years old i buy most of my sons clothes from george and look on line all the time for latest arrivals in the store so i dont miss out i love the quality of the clothes expecially the sets as there so cheap also the new therma clothes they do they are fantstic cant wait for more of them they put your mind at rest that my little man hasnt got a temperature or that he is just to hot i love the baby banazor they do as well nappies and wipes i always stock up on them the food also is resonable and goos quality overall i just love shopping in asda staff at the broadstairs branch are always willing to help and always smilling just like to thank all staff at asda for making my shopping enjoyable paulette pearlman
I just wanted to say how pleased I have been over the past two years with the excellent service at the photo department in the Mid Craigie store in Dundee. The staff, without fail, are very helpful when I am learning to use the modern equipment to order photos from the memory card on my digital camera. Sometimes I make an error but it never phases them! I must add that I think the photo reproduction is of good quality and a very reasonable price, especially if i order a very large number of copies. Thank you very much!
I shopped in your Store in Ipswich today the young lady on the till was very helpful and friendly< she asked if I needed help with my packing and I replied that I liked to pack my own bags. Then she made a comment about packing the bags that she had had lots of experience. So I then relised that she herself was offering to help me. I had thought that she would have to get another member of staff to help so had always refused help. I told her that and she said there were not enough staff to do that which is fine but now I know that the cash desk operator will help I may take it up in the future, with two people packing as we go along it will be even more efficient. So thanks and keep up the good work.
I Like Shopping At Asda Because I like The Way They Keep There Prices Down And The Offers They Have For There Customers
Hi Just wanted to thank the staff at my Glenrothes branch, they are always helpful, especially George in the fruit and veg aisle! Always very helpful and has a lot of good advice on the products! And in regards to the omalley comments, if you could not scroll down to see some of the negative comments, then I suggest you go to your nearest asda to pick up a mouse that can scroll I am sure the staff can help you!! And it is very obvious why restricting carrier bags can help the environment, and the planet. As it makes you reuse the ones you have already taken, not rocket science my friend! Maybe use your free moaning/point scoring time to do a bit of research on the internet into these issues! Just a thought!
VALUE FOR MONEY AND FRIENDLY SERVICE STAFF ALWAYS WILLING TO HELP
our local Asda store 4975 at Long Eaton has just had a re fit and I must applaud you for making the store so much brighter and creating much wider aisles,which is great as this enables me to get around much easier being in a wheelchair, the only fault I find is that the Deli section is now much smaller,with less choice on the cooked meat section, apart from that,the store is a joy to shop in. and the staff are very well trained to be so friendly to the customers. well done its great to have so much choise and so many bargains too,which we all need at the moment,.thanks to all the teams responsible.
Shopped at Asda in Putney Vale (Store number 4932) yesterday. Was pleasantly surprised by the kindness and friendliness of the staff. Will definitely be paying the store another visit.
Hi’ I like shopping at “ASDA” great value so many bargans! u just can’t beat it. when i’m going up and down aisle so much to choose, it would be nice just to stop of for a cup of “T” and then when i get to the checkouts i’m a little frustrated they are to close to the “AISLE’S” and you can’t get by. but other than that u feel welcome.
i like shoppin at asda.there is always one bargain or the other.just wish there ia a way to collect reward points
I feel I must comment on our Asda store which is a delight to shop in.The store is bright,airy and always lovely and clean and well stocked The staff are always helpful and the checkout staff are all very cheerful,which makes it a pleasure to shop there.
i am writing to say i have moved to the area about 9 months ago and the asda is to far for me to get to .I work in a chip shop in longton am i speak to lots of my customers and we all thought it would be a good idea if a asda store could open in longton .there is a old somerfield which has closed down a few years ago which could turn in to a good asda store . me and my customers find it to hard to get to asda due to transport . thank you for listeaning, let me know what you think of the idea please. asda is the best superstores in the uk i only shop in asda, i travel to leicester every weekend to see family so i do my shopping there.
I would like some feedback from my local Asda (Peterlee) and anyone on here. It is that I’ve noticed a big change in the recipe used for a lot of fresh bread products from Asda bakery. I can’t comment on other stores but I regularly buy Tiger bread, baguettes and buns and also Hedgehog bread. The Tiger bread has much less tiger oil flavouring and is much lighter in weight, it’s normally nice and soft and stodgy on the inside and hard and crisp on the outside. The hedgehog bread has also gone from being nice and ‘claggy’ and very filling to light and airy like Danish bread. It’s nowhere near as nice and nowhere near the value. Has Asda changed it’s recipes deliberately?
As i started to enter your Lincoln store yesterday 22nd Oct. i was prevented from entering because of a traffic accident. I was short of time and chose to go to the local Sainsburys.A store i found to be much more expensive than your store. However what i was extremely impresssed by was the extremely excellent range of gluten free foods which we have to purchase for a member of the family. As a regular & loyal shopper at your stores, i would appreciate your comments on this subject
Yesterday I visited the Asda store at Stenhousemuir. My husband took ill while we were there and the staff at Asda were very helpful both to my husband and myself – as we had our grandson with us who is 16 months old. I can’t thank them enough for their help in getting the ambulance etc and checking out my shopping. The store itself is well laid out and easy to get round.
Once again I can’t thank the staff enough for all their help. It was a case of low blood pressure that cause him to collapse so he recovered to get out of hospital that evening.
Simply, that Asda has the best petrol stations around. I use Pontprennau and Cardiff Bay to buy fuel and the forecourts are excellent. They are always clean and tidy and staff polite and cheerful. The same applies to the water and air supplies, the services all work and are clean. The price of fuel is high nationally but I find Asda is usually competitive. There is a marked decline in standards on the odd occasion when I have visited other suppliers. My thanks to the staff and managers there.
Ee go regularly to iur local store, always best deals on offer, lovely staff, nvr anything too much a trouble to sort out, fab clothes, toys etc. With a family of 7, we get loads of deals and wldnt shop anywhere else!!!!
Well done Asdain Caerphilly!!!!!!!!!!!!!!
What happened to the Spanish Chicken in foil boxes?Fabulous food at a very affordable price and a big favourite in our family.What happened to the huge turkey legs-so popular-so gone from the shelf.Why advertise offers on beer ie John Smiths case of 10 @ £6-offer ending 19th October-none delivered to local store.Please bring the favourites back-not everyone loves curry! Otherwise the service at Skelmersdale store is very good-staff friendly and willing to assist.
had to do the shopping. cant c why more men dont do it and save a packet. it must be a good place to work the staff all smile and helpful .
had to do the shopping .but if its this handy cant c why more men dont do it and save ur self a packet and even get a smile from the staff.
Hi, I want to tell you that since I became an OAP I have travelled on the ferry to your store in Ardrossan. The COOP is the only supermarket in Arran so I was desperate for some choice!!! The staff are very helpful and pleasant and the same is true of the store in Irvine
Having visited the store at North End, Wisbech on several occasions recently I am frustrated by the in store positioning of the greetings cards, books & magazines. They are displayed in the store beyond the main checkouts and thus cause congestion for shoppers eager to pay and depart, and for those wishing to browse for the card to match the person /occasion or select reading materials.
In addition to the lack of comfort for all concerned, there is the issue of having to queue up for a second time to pay for selected items at the cigarette counter.
Having spoken to staff in the store about this matter we also considered the subject of Asda offering the opportunity for the ‘less than honest’ shopper to add their items to their trolleys and leave the store…This affects us all in the prices we are charged for our goods.
For all concerned I do hope that you will consider this layout and all the ramifications current siting.
With thanks and concern.
Hi omalley. Our Aislespy blogger on environmental issues is Julian Walker-Palin – you can find him here.
Annyoying – Have been logging on a regular tellasda.com today I am being given the run-around to different sites (not ASDA)???just venting my fury kind regards SF
I was shopping today at your branch in Ayr. The lady on the till was brill. I had been up most of the night due to a really bad asthma attack but needeed to shop, when I got to the check out you till operator was concerened enough to offer me a chair, drink of water and even offered to get someone to help me load my bags in the car and make sure I got home safe by way of a member of staff calling me.
She went totally out of her way which I have never experianced before, hence to say I was a bit embarrised by all this attention. I did take up her offer of help with packing and to the car to load but that was all. This member of staff needs to be recognised. I do hope this finds the young lady in question, Thank you asda for training your staff to this ability and to the till lady a huge thanks, its a shame more people are not like this, I was made to feel at ease today which helped me a lot.
To Dom from Asda. Just as I thought you moderators control the message board ! Can I ask you Dom, do you really think that curtailing the amount of carrier bags given out to customers is going to save the planet ? I await your brainwashed nu labour carbon-con reply !!!!!
I travel from Selsey to Havant to take advantage of your store prices which includes the George clothing section. You may think this is excessive travel,some 16 miles but I recover the cost of this by taking advantage of your cheap petrol.
Hi omalley, if you scroll down this and many other posts on Your Asda, you’ll see that there are a mixture of comments both good and bad. It’s not in our interest to ignore criticism – it’s what helps us improve. Every message that’s posted here is read by our team and passed on to appropriate Asda colleagues where needed. Thanks for commenting.
I love Asda for so many reasons and have been shopping at Asda Dunfermline for around 30 years. I don’t believe anyone could get better value anywhere. There is the smart price range through to the special ranges, therefore a taste for every budget.
Personally, I wish the store had nicer toilets and I wish they were kept cleaner than they are. I would aslo request that checkout operators did not lick their fingers to separate carrier bags. This practice really makes me feel sick and puts me in the really awkward postiion of whether to mention this at the time or hope to get an opportunity like this one :-) to address this dreadful habit.
Nice comment board full of happy stories is Asda controlled by nu labours spin-doctors now ? Not one complaint, how remarkable !!
Store nice and clean. Most of the staff are friendly. However, our store is let down by the surly, unsmiling, trolley collectors who are the first Asda staff we see. Not a good start to ones shopping experience. And not a good advertisement for the store.
Excellent store and self service good, but annoying if not placed goods in bag correctly.
Just to say i was soo impressed by the service we received at asda coventry(4602)on sunday 11 oct 2009 at 14:39.THE TELLER WAS VERY VERY FRIENDLY to my son and to us and very proffesional.We say thank you very much.
due to illness my husband has had to do the shopping and he is d isabled and needs a ride on motor scooter well in the store the staff have always been very very helpfull to him and made shoping in asda a much eaier and happy place for him keep up the good work A** and more Thank you
very helpfull staff at a very busy time of day i did a quick shop 8 items and sailed through the appropriate checkout thankyou
STORE5876 JUST TO SAY THE STAFF AT THE GALASHILES BRANCH ARE SO CHEERFUL . I GO IN ABOUT THREE TIMES A WEEK AND THEY ARE SO HELPFUL THEY HELP YOU TO PACK YOU SHOPPING .NOTHING IS TO MUCH TROUBLE TO THEM EVEN DOWN TO THE TROLLEY BOYS IN THE CAR PARK WELL DO FOR COMMING TO GALASHIELS I CAN EVEN SAVE FOR CHRISTMAS WITH THE SAVINGS CARDS WHICH IS GOOD NO BIG SHOPPING BILL AT CHRISTMAS. I DO NOT NEED TO GO TO OTHER SHOPS AS I GET EVERYTHING IN ASDA TRIED TESCO THE STAFF WERE SO RUDE NEVER WENT BACK AND WILL NOT DO SO SO KEEP UP THE GOOD WORK FROM JOAN GALASHIELS
Tony, thanks for commenting. I know we may not always appear to act immediately on every issue our customers raise, but please rest assured that all of the feedback provided to the TellAsda site is seen and read by the local store team. Each store manager gets a word-for-word report of all comments made about their store and they are then reviewed together with all the other sources of feedback that we manage. Opening up to comments on Your Asda is another way we’re trying to make sure that the voice of our customers can be heard. We’ll continue to try to act on what you’re telling us and I can promise that we’re genuinely listening and taking action where we can. Best wishes.
I have repeatedly “told ASDA” about serious deficiencies at one of their stores in NW London.
My comments have been ignored and most of the problems remain. They dont have a complaints procedure and effectively have no way for customers to make complaints. Clearly the replies to the surveys are not read or acted on.
I thought I had a way to make my concerns known when I saw the ASDA service managers name on a social networking site but I still could not contact him because I was not his “friend”.
Those postings below seem to have been selected as ones which praise ASDA stores. I think the store could be much better run. Should the staff be allowed to park all their shift close to the store entrance for example?
A week ago the checkout I was using had no plastic bags and said they could not get any even though the other ones all had them!
when are you going to STOP CONNING PEOPLE its ok to have a good tv advert BUT WAKE UP THERE A RECESSION OUT THERE YES PEOPLE ARE HAVING A HARD TIME REAL WORLD IF YOUCANT CHANGE IN THE NEXT MONTH I WILL HAVE TO SHOP AROUND I AM NOT THE ONLY ONE
I use my ASDA at Chandlers Ford regularly even though I have 2 other major supermarkets within a mile of where I live – l especially love the clothing range & buy the majority of my clothing from GEORGE & the household sections have lovely items at such reasonable & affordable prices, the big plus is the ASDA foods & the prices are so within budget for all families. Fresh produce always the best quality. I find that my weekly shopping bill at ASDA is far cheaper than at any other supermarket – but without the compromise on quality, freshness & availability. I always find the staff to be helpful & friendly.
asda is convient and a clean shop
Fran from Southampton – thanks for your question about palm oil – I’ve addressed this subject in my Aislespy blog. Hope this helps! Best wishes.
As always the service good, however, today was EXCEPTIONALLY good! I needed advice on a particular item and the young lady who served me went beyond the high standard one has come to expect at ASDA, being 79 years of age, I find the assistance and patience extended to be tremendously helpful.
still think asda is the best it is way ahead of tescos as it is a lot cheaper the george dept is unbeatable for clothes [...] better selection as well
I have found lately that a few of the till staff are getting to be miserable, not sure why, i asked one lady how’s things with you, and she said can’t wait to go home, in fact the last 6 in a row have said basically the same thing to me, and one annoyed me to the point, that i said, be thankful you have a job as i have been unemployed since May ‘09 I myself have been trying to get a application form to join Asda, but everytime i ask at the Help desk, sorry sir, there are no form’s or vacancies available. But on a good note, i would like to praise the staff in your Cafe in this branch, especially two of the ladies who serve me every week, very friendly & even ask me how my job searching is getting on, so could you tell them from me, how wonderful they all are, and to keep up the good work. Also the Sound & Vision staff who are always friendly to me when i go and chat to them about the products, they deserve a thank you as well.
Whilst on holiday in Scotland we called into ASDA in Ardrossan where we ate in the cafe and did some shopping. I don’t think that we have been in any supermarket where all of the staff were so very friendly and helpful. They all deserve recognition for service beyond the norm.
I always shop here even though I have 3 other supermarkets close by. Always excellent service, competitive pricing and friendly and knowledgeable staff, can`t ask for anything more.
Why when we come into the store on a morning came we not get around the aisles because of order pickers . They block the ailses and we have to move the trollies to get passed.As the store opens 24 hours could the orders not be picked during the night .
I recently visited the Bromsgrove store as it the nearest asda to me. I had my 13 week old baby with me who was crying. one member of staff came up to me and asked me if I needed any assistance as they could see I had my hands full. Not only did she help me to the till with my trolley but she organised for someone to pack my shopping, she then arranged for a gentleman to come and take my trolley to the car. I was so impresssed with the service that I will swap my shopping to asda now as I have never received service like this from the other main supermarkets. My only issue is that I didnt get the staff names so that they could be thanked.
I USED STORE CODE 4232 AND AS ALWAYS WAS SERVED WITH A SMILE STAFF ARE ALWAYS WILLING AND HELPFULL AND ALWAYS AROUND I WAS RECENTLY ON HOLIDAY IN WEYMOUTH AND USED THAT STORE AND IT WAS JUST THE SAME. I USED TO USE MORRISONS BUT HAVE FOUND THEM MORE EXPENSIVE AND THE STAFF LESS HELPFULL
Till receipt number 4949 We Have been shopping at the Wolverhampton store since it opened, we basically find everything that we need within the store, the main problem with the Wolverhampton store is that, it simply struggles to cope with th evolume of shoppers, I feel when it was built it was probably expected to take around £750k per week I would estimate it now takes over £2m per week. To have only one store in a city a large as Wolves doesn’t make sense, as you are aware there is planning permission granted to build a new supermarket (Tesco) near wolves market and a new Sainsbury’s being built in Wombourne( where we live) opening spring 2010 both options are going to be attractive to us as we live that side of Wolves, also I would presume would both be selling fuel, which you got rid of to provide more car parking space. It would seem to make sense to sell the land back to Wolverhamton Wanderers Fc and build a new one on the site of Goodyears which would be big enough to site a full size Wallmart, with a smaller store situated on th eother side of Wolves.
Reply to tellasda.com
Received excellent service at Asda Penryn today from well informed assistant regarding moible phones.
Always use the local asda as its convenient and I know the exact location of the majority of goods I may wish to purchase at a dash,staff always pleasant with many tills in operation keeping waiting to a minimum. Just wish suppliers would reduce the the vast amount of needless packaging which we have to pay for and dispose of,especially on fruit and veg.
good value for money, always helpful . ive been shopping with adsa for 8 years and would not go anywhere else.
Why can’t I buy WHITE – JERSEY or WOVEN – BOXER SHORTS in any ASDA Store? I do not like any self-coloured or patterned Boxer Shorts - I think they are NAFF - I cannot find any plain white Boxer Shorts - WHY?
Have recently started shopping at ASDA and have been very impressed with the good quality and prices in the store.Also the range of goods on sale.
Hi, why is it your green / eco freindly washing freshener contains palm tree derivatives. this is neither green or eco freindly as the destruction of palm trees are leaving thousands of urang a tangs homeless every year .
i always look to see if palm is used in things i buy and don’t if they do.. i think this is just as important as hydrogenated fats as one is bad for oour health and the other is bad for our world
Extremely efficient and helpful staff, well managed and laid out store BUT the music!! Much too loud. Whilst speaking to a customer service member of staff speaker was overhead which made it difficult to hear what was being said and on shopping in store the loud music spoiled what would otherwise have been a good shopping experience. Please turn down the volume or I will have to shop elsewhere.
Really good help from customer services with regard to an e-voucher purchased for a family members mobile phone.
Excellent service and explanation of how to use this voucher. Impressed with member of staff.
I visited my local store 4924 and was surprised how much the selection of products have improved. I usually shop at Morrison due to proximatey to my home address but decided to have a change. Goods were well displayed and a better choice then my usual store. The checkout was faster with more operatives and the lady that served me Maria was very polite and helpful which makes a big change having someone happy with a smile serve you. What i did and still find poor is the most ridiculious traffic system in the parking area, absolute chaos and certainly in my eyes needs re designing as traffic simply does not flow and you have to keep going back on yourself to get in and out. This is the only thing that needs improving and would stop me shopping there if i saw it was busy in the car park.
Why no McCains Rostis in store
Unable to access your survey after several attempts Whats going on? Should I go back to Tesco?
It would be really handy if there was an e-mail address for people to use when they have ordered shopping online rather than paying 5ppm each time there is a problem with a home delivery. Looking forward to hearing your comments on this matter. Naomi
My family are delighted with our ASDA store in Chelmsley Wood,we have waited many years for a decent supermarket,but now that it is here it is Magic,all we need now is a Petrol Station run by ASDA of course.
I could not believe ASDA do not stock or sell freezer bags! When our current ones have worn out through constant use what do you think we do? We struggle on buses that are unreliable adding to journey times and defrosting of food in ordinary bags. What if we do not want to go directly home? May I suggest you re-consider your position, or my freezer shopping will eventually end up elsewhere.
I regularly shop on line at ASDA for groceries. I was delighted when I logged on yesterday to see that there was a slot between 8 and 10pm, when delivery was free.
However, my delivery arrived at 11.45 pm. I must stress that this is NOT a complaint about the customer service, who called to advise of the delay, or the delivery driver who arrived with my shopping, both of whom were extermely courteous and apologetic. What concerns me is that ASDA is clearly seeking to achieve competivie advantage by offering late delivery slots, sometimes at low or no cost, without investing the resources to ensure that this happens efficiently. I should point out that although this is my most recent experience it is not an isolated incident. In recent months the delivery time has become less reliable, with more deliveries arriving late than within the specified time frame. In past years late delivery resulted in the delivery charge being waived. However, this appears no longer to be the case. In business terms this initiative is flawed. From a cusatomer point of view it is unlikely that there will be repeat business if the service proves to be unreliable and from a human resource angle it is unlikely that staff will remain with a company that places unrealisic demands on their staff. My main concern is not for the business interests of ASDA but for the safety and well being of staff who are working unitl midnight, in the rain and having to respond to many disgruntled customers, when they have little or no control over the situation they find themselves in. If ASDA is an company that listens to the views of customers, I would ask that meeting the demands of customers is not achieved at the expense of reasonable and ethical employment practices. I would welcome your comments on the points I have raised
Tried to get on “tell asda” but couldn’t, a person wrote try Tesco, might have been right. Went to local store and enquired about the bread section stopping a certain type of bread that I liked, I am still waiting on a reply to my request.
Staff at Ballyclare store are great but when Asda decide to change things it would be helpful if staff in that section knew why.
i am a regular shopper online spending an average of £135.00 a WEEK..
I do not go into store, infact since shopping with you online, I have not gone into town for months.
I am so saddened that by shopping with you online i an missing out on In Store offers.
I have been looking for 2 stair gates but refuse to pay the prices they are at the moment but when surfing the net found that ASDA had stair gates @ £7.50 each I was estatic and called youer store immediately.
Can you imagine the huge disapointment I felt when told I had missed the offer by 1 DAY…. and unable to buy them at that price now….
Do you not think it unfair that by capturing customers online we miss out on special offers where you should be thanking us for using and paying extra for this service.
Could in store offers not be put online for us as a ‘pop up’ so we can choose whether to visit ASDA to buy these offers,.
I feel very let down as I thought ALL stores and online are the same and online shoppers would not miss out…
This has really put me off online shopping with you in the future as I seem to miss out on vital items at a reduced price…
thank you
It is about time ASDA reopened a snack bar at Scunthorpe, not a cafe but somewhere to have a cup of tea or coffee, and serving cakes, buns, pies, sandwiches made in store therefore eliminating need for cooking within the snack bar. You have the room already at this store.
I have literally sent dozens of replies from my shopping receipts with no comment from yourselves but now I cannot even enter the site for to-days receipts. Is this competition now closed? If so why are the receipts still advertising a prize draw. Looking at the many other people who have been upset by this site it would appear that the general consensus is shop elsewhere.
I moved into the area in May this year but before I moved I used to always shop in Waitrose as the shop is spacious, well stocked and they always have really good deals on. Shopping became even more attractive when they offered either a free delivery to your door, or pick up from store service – I never shopped anywhere else!!
Now I am here I have shopped in Asda along with some of the other stores on Tritton Road but I have definitly done my weekly shop with you on the occassions where you have offered my free delivery – so do yourselves a favour and dump the delivery charges as Waitrose have and I am sure that you will find yourselves unindated with new customers!!!
To those asking about the prize, we choose one person at random each month from all those participating in the survey – you can see the full terms and conditions on the Tell Asda site at www.tellasda.com Thanks!
Hi Margaret, sorry to hear you had trouble with the Tell Asda form. The problem could have been any one of a number of things from the site itself to the Internet connection. We do however value any and all feedback, so perhaps you’d be prepared to give it another go next time? Best wishes.
i Have been doing monthly survey every time i shop in Asda is there really a cash prize for doing surveys,as I have done a few and it is not mentioned in your article about the survey. I have also e mailed you but had no reply m oldchurch
As a regular shopper at Asda in Gosforth I was delighted to have the opportunity to fill in your till-receipt survey today. However, having got to the section where the questions relate to items I would like to see in stock the page just disappeared, and I have not been able to retrieve it, which means I have completely wasted the last half-hour filling in the first part of the survey Can you tell me why this should have happened please?
HI THERE BEEN A CUSTOMER FOR THREE YEARS NOW SINCE THE DEMISE OF SAFEWAY AND IVE GOT TO SAY WOULD HAVE BEEN A TEN YEAR CUSTOMER OF ASDA IF I HADNT WASTED SEVEN YEARS SHOPPING AT THE SAID ABOVE. ANY WAY VALUE FOR MONEY ASDA WINS BY A COUNTRY MILE. ALSO AS WELL WOULD LIKE TO CONGRATULATE THE FRIENDLY SERVICE YOU GET FROM THE STAFF AT HAMILTON ASDA . AND WELL DONE FOR THE EXSTENSION AT HAMILTON SUPERB
i am filling in the till survey, on line, every time I receive a ticket. Do i really win a money prize? or is it a gimmick thanks as the survey is getting to be a bother, I do not mind if I have several chances of winning M